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Understanding multichannel marketing Multichannel marketing is the technique of communicating with clients using a mix of indirect and direct communication channels, such as websites, retail locations, mail order catalogs, direct mail, email, mobile, and so on and allowing customers to respond by taking action – preferably by purchasing your goods or service – through the channel of their choosing. In its most basic form, multichannel marketing is all about giving customers a variety of options. Know in-depth about it, visit your city’s best digital marketing company and get a service trial. The importance of Multichannel Multichannel marketing is vital because you must be where your clients are. They're all over the place. Consider this: If you need another reason: Customers who shop through many channels spend three to four times as much as those who shop through a single channel. There’s no doubt that in today’s market consumers/customers have great power o...